Where Flowers are our Inspiration
FAQ’s
HOW DO I PLACE AN ORDER?
Placing an order is as simple as:
Step 1: Select a Delivery Date
Step 2: Select Flowers
Step 3: Checkout & wait for delivery
WHY DO THE PRICES CHANGE?
Supply and demand, currency fluctuations, fuel prices, seasonal and environmental conditions all contribute to price changes.
IS THERE A LOCATION I CAN VISIT?
We don’t have a physical location or warehouse that is open to the public. By not keeping an expensive warehouse, we are able to pass the savings to our customers.
HOW EARLY/LATE CAN I PLACE AN ORDER?
Since our prices change all the time, we can only accept orders 2 weeks to 2 months prior to the delivery date. This ensures the price quoted is as accurate as possible.
DO YOU SHIP OUTSIDE OF THE GREATER TORONTO AREA?
Yes. We can ship across Canada via overnight courier however we cannot be held accountable for damages/late deliveries as we use a third party courier. All shipping & handling fees along with any courier chargers are the buyers’ responsibility.
HOW MUCH DO YOU CHARGE FOR DELIVERY WITHIN THE GTA?
Generally deliveries within the Greater Toronto Area is $40 flat rate. GTA is considered to be Brampton, Mississauga, Toronto, Woodbridge, Concord*, Richmond Hill*, Thornhill*, Unionville*and Markham*. *note: certain parts of the city only.
HOW FRESH ARE YOUR FLOWERS?
We receive flowers at multiple times a week – this means your flowers are as fresh as possible for your special event.
WHERE ARE YOUR FLOWERS FROM?
We get flowers & greens from Thailand, New Zealand, Australia, Ecuador, Columbia, Costa Rica, Brazil, South Africa, Holland, United States and locally from Ontario.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, MasterCard, & American Express. All transactions are charged in Canadian Dollars. All credit card transactions must be accepted & processed prior to delivery.
HOW DOES PAYMENT WORK?
Once an order is submitted, the payment is held as pending until our growers & farms confirm availability (typically within 2 days). At that time, your order is confirmed & you will be notified by email that the payment has been processed. In the unlikely event changes are required to your order, your invoice will be adjusted and a refund for the change will be processed. If additional payment is required as a result of additions/modifications to your order, we will contact you and further instructions will be provided at that time.
I STILL HAVE QUESTIONS; CAN I EMAIL OR CALL SOMEONE?
Of course, here is our email address: info@flowers-direct.ca and our telephone number: 416-909-5134 (If you don’t reach a representative, please leave a message & someone will return your call shortly)
I DIDN’T SEE THE FLOWER I WANTED ON YOUR SITE. CAN YOU STILL GET THEM?
We try to keep our product selection to the ones listed however depending on quantities required; we can do our best to find them for you. Contact us at info@flowers-direct.ca and we can try to help.
DO YOU ARRANGE FLOWERS?
No. Our focus is to provide you with the best quality flowers at the best possible price. There are many sources on the internet which can help DIY flowers. Have a look at the following links:
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WHO DO YOU SELL TO? CAN THE GENERAL PUBLIC PURCHASE WHOLESALE FLOWERS FROM YOU?
Definitely. We welcome wedding planners, event coordinators, fundraisers, students, brides etc…anyone and everyone who would want a great deal on buying wholesale flowers!
IS THERE A MINIMUM ORDER?
We have a minimum order of $100 before delivery and taxes.
WHAT IS THE DIFFERENCE BETWEEN “SPRAY” AND “SINGLE”?
Certain flowers can be classified into two categories: spray types (multiple flowers per stem) and single types (one flower per stem).
DO YOU HAVE ANY NON-PROFESSIONAL PHOTOGRAPHS?
How do I cancel my order?
If you wish to cancel your order, please send an email to orders@flowers-direct.ca with subject heading “CANCEL ORDER # <your order number>”. You will receive a confirmation email within 48 hrs and a refund will be processed at that time. Please have a look at our Return & Guarantee Policy for details.
Can I modify my order?
Yes. With 2 weeks’ notice. Please have a look at our Return & Guarantee Policy for details.
To modify your order, please send an email to orders@flowers-direct.ca with subject heading “MODIFY ORDER # <your order number>” and list the modification/s. You will receive a confirmation email within 48 hrs.
What is your refund policy if my flowers are damaged?
Once your order is delivered, you must open the box/es and proper care instructions must be followed. You have 24 hrs after delivery to submit a claim for damaged/spoiled flowers.
When you receive your flowers, its very normal for them to look wilted/tired. You need to remove all packaging material, give the flowers/greens a cut and place them in water right away. Please have a look at our Return & Guarantee Policy for details along with instructions.
